Technical Support Specialist 3rd level (m/f/d) - Qualitätsmanagement, IT

Job ID: R7166

• Provide technical support, basic guidance, extended troubleshooting and solutions or answers as listed in the guidelines
• Respond to both, internal and external customers inquiries related to the organization´s hardware and software products
• Escalate internally, when necessary, to other departments ( Level 4 Engineering, Product Management, Engineering or Account Management)
• Thoroughly document customer inquiries in the CRM system
• Closely cooperate with the other support level teams t...
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