Quality Manager

Title: Quality Manager

Location: Hybrid in North Rhine- Westphalia

Role Description

• Optimize customer QA processes, including handling queries, questionnaires, agreements, and complaints, with a focus on digitalization.
• Initiate and implement structural quality improvements aimed at enhancing products, services, and customer satisfaction.
• Provide support to QA officers in managing complaints and questionnaires.
• Oversee performance management by analysing complaint KPIs and assessing the effectiveness of CAPAs, including annua...
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